We provide free shipping on every subscription order! One-time purchases are free for Standard Delivery (3-4 working days) and only £4.99 for Expedited Delivery (1-2 working days).
How long will it take to get my order?
Orders should arrive within 3-4 working days.
Can I add special delivery instructions?
At this time, you cannot leave special delivery instructions. If you have a concern about where a package was left, please contact our Customer Care team below.
I need more information about your products
We have products for Gut Health, Allergies, Dental, Skin & Coat, Joints, and Treats One of our Customer Care agents can answer your questions about any of our products. Message us below or if you prefer, call us at +44 741 117 7767 to speak with one of our Customer Care agents or use the Contact Us form.
Do you have samples of your products?
Supplements can take up to 3 months of consistent use to show the best potential benefits. As a result, we do not offer samples of our products. One of our Customer Care agents can help you determine which product is right for your furry friend. Message us below or if you prefer, you can speak to one of our Customer Care agents in person by calling +44 741 117 7767 or using the Contact Us form.
There is a problem with my order
We’re so sorry to hear that your order didn’t arrive just as expected. Please provide us with details below so we can work on making it right. If you prefer, you can call us at +44 741 117 7767 to speak with one of our Customer Care agents.
What is EE Biotics return policy?
Products may be returned for a full refund within 30 days. Your return must be unopened and in the same condition that you received it. To start a return, please contact us or call us at +44 741 117 7767.
Can I exchange products?
If your product is defective, please contact us with a picture of the product that you received. If your product is not defective, please submit a return request by contacting us and place a separate order for the product you’d prefer.
I want to return my product
Products may be returned for a full refund within 30 days. Your return must be unopened and in the same condition that you received it. To start a return, please contact us or call us at +44 741 117 7767.